Remove your data in Personal Settings or by email
The app's account deletion option removes its user record and associated data. That label does not mean Joybridge requires a registered account or login. The app is currently in development; email is also available for questions about this process before release.
- Open Joybridge and go to Personal Settings.
- Choose the account deletion option and review the information presented.
- Follow the confirmation steps. If you cannot complete the request, use the support email instead.
Email support@joybridge.cc with the subject “Joybridge data deletion” and state that you want your app user record and related information removed. An available app-user, generation or Google Play order reference can help locate the relevant records. You may start by email even if the app is unavailable or no longer installed.
There is no registered Joybridge email or password to provide, and you do not need to reinstall the app to begin. If you have no reference, explain what information you do have. We may ask for limited additional information to locate the records and confirm your authority, so that another person's information is not removed without permission.
Do not send Google credentials, authentication codes, full payment details or unrelated identity documents. We request only information reasonably necessary for identification and verification. A private source image is not normally needed to start the process; an available reference and explanation are preferable.
Keep what you need before deletion
Save any available image or video you want to keep before requesting removal. Once service records or media are erased, they cannot be restored from that deleted data. Removing the user record may also remove information connecting the device to previous activity.
If a purchase benefit is missing or disputed, you can contact support before or alongside deletion. Resolving that issue is not a condition for making a deletion request. Keep the relevant order reference if you have it, rather than relying on a creation record as permanent evidence of payment.
Deleting data does not reverse a payment, automatically start a refund claim or delete your Google account. Ask support about a purchase separately if you want it reviewed. Our purchase policy explains the store route and what happens to the relevant benefit after an approved refund.
What is removed and the limited records that may remain
After verification, deletion includes the app user record, associated personal information and all information belonging to the user's creations. The scope includes prompts, input and output images or videos, settings, template selections, task identifiers, status, timestamps, metadata, associations and every copy, preview or thumbnail. It covers our controlled systems and processors acting for us, including databases, logs, support or report attachments, caches and backups.
There is also routine removal without a request. A creation's full information is deleted within 24 hours of the beginning of its input upload, or prompt submission when no upload is involved. Its result and all copies share that same deadline. Generating an output or moving data to a different system does not extend the period.
A copy already exported to your device or shared outside our controlled systems remains separate. We cannot erase it from your storage or another person's service through this process. Google maintains its own account and transaction records under its separate obligations and privacy notice.
Independent records can be needed for tax, accounting, a payment dispute, fraud prevention, security or a legal claim. We remove creation content, metadata and links from them. What remains is limited to the purpose and period justifying retention; it is not used for AI training or to continue ordinary use of a deleted app user record. Installation-source attribution is addressed separately in the Privacy Policy and does not include creation data.
Backups that contain no creation information may remain temporarily in their applicable deletion cycle, isolated from ordinary use. If a backup is restored, deletion is reapplied. Creation information in backups must still be removed within the original 24-hour deadline; a backup is not an exception to the scope or time limit.
We explain any verification needed, handle the request within the period required by applicable law and tell you about a relevant retention exception. If part of a request cannot be completed, we explain why and the options available. Necessary independent records do not permit retaining any creation information beyond its deadline.
BACKPACK TALENT, L.L.C. provides this process for Joybridge: AI Video Generator. Use the same support address to ask about a particular record or another privacy right.