Support

Our support address is support@joybridge.cc. Use a subject that describes the issue, then tell us what you expected and what happened. Include an app, generation or purchase reference when available and relevant. There is no Joybridge registration or login information to provide. Do not send Google passwords, authentication codes or full payment-card details.

Describe support and purchase facts truthfully to the best of your knowledge. If something is unknown, say so rather than guessing. This helps investigate the issue; it does not require imaginative prompts or creative stories to be factual. You can ask a question without attaching a private source image.

Joybridge is an Android app in development with Google Play availability Coming soon and no live download link. Its features are image-to-video, video templates and AI images. Prices and paid-offer conditions are shown in the app, and this website does not take payments.

Useful details are the device model, Android version, app version, approximate time of the issue and any error message or available generation reference. Identify whether you were using image-to-video, a video template or AI images, and describe the step that failed or how the result differed from what you expected.

If a screenshot would explain the problem, crop it and remove unrelated personal information. Do not resend sensitive source material unless it is necessary and support has explained why. Creative information included in a support attachment remains subject to the original creation's deletion deadline; a conversation does not become a longer archive of the work.

Open the relevant creation detail page in Joybridge and choose its report option. You can submit the report there without exiting the app. Email support is an additional route if you cannot use the app or need to explain the concern further.

Describe what is concerning and supply an available reference or another way to identify the issue. If the material involves your work, personal information or likeness, explain your connection to it. Do not forward illegal content or unnecessary copies of private information. A clear explanation is enough to start a discussion about what else may be needed.

We use reports to investigate concerns and decide the appropriate response. Child exploitation, non-consensual intimate content, deceptive impersonation, threats and other prohibited uses in the terms are not permitted. Creation information in a report, including metadata and attachments, remains subject to its original deletion deadline.

• For a purchase issue, include the available Google Play order reference, purchase date and problem. Full bank records and payment credentials are unnecessary.
• For data deletion, use Personal Settings or email the request. You can begin by email without opening or reinstalling Joybridge.
• For another privacy request, describe the information or right involved and an available reference that helps find the relevant records. We ask only for verification reasonably needed to handle it safely.

You can ask about a purchase and request deletion at the same time. Data deletion does not automatically refund a payment, and a purchase dispute does not justify keeping creation information beyond its deadline. The linked policies explain how these requests are handled separately.

Joybridge: AI Video Generator is operated by BACKPACK TALENT, L.L.C. Our postal address is 1403 E Lantern Ln, Draper, 84020-5610, United States.

Use the support email for app, transaction and privacy enquiries so the issue can be directed appropriately. For a follow-up, reply to the existing conversation where possible and refer to the matter already raised. Support records are kept only for a justified purpose and period, with creation content, metadata and associations removed under their own deadline.